On-Set Support™
On-Set Support™ SLA
The OSF On-Set Support™ SLA provides 3 support options for all SLA customers. This ensures our clients have access to certified engineers, developers, technicians and crew 24 hours a day 365 days a year.
Essential On-Set Support™
Support is provided by our certified VP engineering team via email or phone and video call to identify and fix a system problem.
Email sales
Remote On-Set Support™
We connect remotely from our HQ to your system. Our engineers actively assist your staff to identify and fix problems.
Email sales
Specialist On-Set Support™
Production specific support and crew on-set for productions or development, testing, system maintenance / repair bug fixing.
Email sales