
Virtual production support
Virtual production crews are at the leading edge of film and media production, but they’re often left searching for virtual production technical support. What they need is a dedicated virtual production technical resource that can be called on anytime to provide virtual production and OEM product support, anywhere in the world.
OSF On-Set Support™ offers direct access to both OSF and OEM virtual production technical support teams, to provide virtual production crews with a dedicated, around the clock, easy to access resource for setting up, configuring, integrating and tuning virtual production systems.
On-Set Support™ provides 3 levels of support for all SLA customers. This ensures that virtual production crews have access to certified virtual production engineers, developers and technicians 24 hours a day 365 days a year.
All support customers have access to all 3 levels of support

Level 1 support
Essential Support™
Support is provided by our certified VP engineering team via email or phone and video call to identify and hot fix a system problem.
Email sales
Level 2 support
Remote Support™
Remote product virtual production specialist support from our HQ to your system. Our engineers actively assist your production.
Email sales
Level 3 support
Production On-Set Support™
Production specific support and VP crew on-set for productions or development, testing, system maintenance / repair bug fixing.
Email sales